Last updated: October 2026

Every item at Yarn Needle Magic is handmade with care, and we want you to love your order. This policy is meant to be fair to you and to a small handmade business.

1. Order cancellation

You can cancel any order before it is dispatched for a full refund. Email or WhatsApp us with your order number.
Custom or personalised orders can be cancelled free of charge only before work has started. After that, materials and work already done may be deducted.
Orders cannot be cancelled once dispatched; please refer to returns below.

2. Damaged, defective or wrong item

If your item arrives damaged, defective or different from what you ordered:

Contact us within 48 hours of delivery at reachout@yarnneedlemagic.com or WhatsApp +91-9223203033.
Share your order number and an unboxing video (preferred) or clear photos of the package and item.
Once verified, we’ll offer a free replacement or a full refund including shipping, whichever you prefer. If a return is needed, we’ll arrange or reimburse the return shipping.

3. Change of mind returns

Not quite right? You may return eligible items within 7 days of delivery if:

The item is unused, unwashed and in its original condition and packaging, with tags (if any).
You contact us first to get a return confirmation. Parcels sent without confirmation can’t be accepted.
Return shipping is paid by you, and the original shipping charge is not refundable. We recommend a trackable courier; we can’t refund items lost in return transit.

4. Items that cannot be returned

Hair accessories, for hygiene reasons (unless damaged or defective on arrival).
Custom, personalised or made-to-order items made to your specifications.
Digital products (PDF patterns), once downloaded. If a file is corrupted or doesn’t download, contact us and we’ll send a working copy.
Items that have been used, washed, altered or damaged after delivery.
Sale items bought with an additional coupon, unless damaged, defective or wrong.

5. Handmade variations

Because every piece is made by hand, slight differences in size (±1 cm), shade and finish compared with photos are normal and are not considered defects. Colours may also look slightly different on different screens.

6. Refunds

After we receive and inspect a return (or verify a damage claim), we’ll email you to confirm approval.
Approved refunds are processed within 5–7 business days to the original payment method. Your bank may take a few additional days to show the credit.
Cash on Delivery orders are refunded by bank transfer (NEFT/IMPS) or UPI to an account you share with us.
Instead of a refund, you may choose store credit or an exchange for another item (subject to availability; any price difference is payable).

7. Need help?

Email reachout@yarnneedlemagic.com or call / WhatsApp +91-9223203033 (Mon–Sat, 10 AM – 7 PM IST). We usually reply within 1 business day.

Yarn Needle Magic, Marathon, Panvel, Maharashtra 410206, India.